our Cancellation Policy

Our Policy

We (Definition Detailing) operate a cancellation policy to prevent us from losing work due to no fault of our own, which would in turn mean that we would have to raise our prices to cover a percentage of our week lost due to cancellations.

Our policy is very simple - Cancel within 2 weeks and you will be charged a 25% cancellation fee, cancel within 7 days of when the job is scheduled to commence then you will be charged a 50% cancellation fee.

We are a small business and often your job will be half, or all of our revenue for that day. When we receive a cancellation at short notice, we are often unable to book another job in, thus meaning that we basically lose a big percentage of our revenue when we are not at fault.

When you cancel, you will be informed either by electronic communications or by letter of the amount that you owe and how it can be paid. To cut down on additional admin, we will remind you once more 7 days later and then if we receive no response we will pass the matter to a debt collection agency with the authorisation to commence court action if they deem necessary

We would rather not do any of this, and hope that our customers understand that we are a small business and are happy to help us on this. Any questions should be sent to enquiries@definition-detailing.co.uk

Why we have had to introduce this

We have had to introduce a cancellation policy because cancelled bookings became a problem for us and had a severe impact on our business. We previously had customers who had booked a full days work or more, who cancelled the night before etc so we lose a substantial amount of money with no way of replacing the work at such short notice. We have introduced this to help avoid the need to take a deposit at the time of booking