Odour Removal Service Guarantee
Prepared for:
Definition Detailing Limited
and its appointed Franchisees
Prepared by:
Benjamin Davenport-Lewis
Head of Legal
Definition Detailing Limited
bd-lewis@definition-detailing.co.uk
RegisteredOffice:
Office 51, 33 Great George Street, Leeds
West Yorkshire LS1 3AJ
Version 1.1
Effective 1 March 2025
At Definition Detailing, we are committed to achieving complete and lasting odour removal using advanced ozone purification and deep-cleaning processes.
Our Lifetime Odour Removal Guarantee provides ongoing reassurance that the specific odour treated will not return - for as long as you own your vehicle.
This guarantee is a reflection of our confidence in our methods and our commitment to customer satisfaction.
1. Scope of Guarantee
This guarantee applies exclusively to vehicles that have undergone a full odour removal service by Definition Detailing, including ozone treatment and any necessary deep-cleaning or extraction stages. We guarantee that the specific odour originally treated will not return under the same conditions for as long as the vehicle remains in your ownership. If the odour returns and is determined to relate to the original source, we will re-treat the vehicle free of charge, using our ozone purification process and any supporting methods deemed appropriate by our technicians. There is no limit to the number of re-treatments provided while you remain the owner of the vehicle.
2. What is Covered
This guarantee covers the removal of odours resulting from: Organic and biological sources, such as tobacco smoke, pets, food or drink spills, mould, or bodily fluids. Decomposition, mildew, or general stale air from long-term neglect. Water ingress that has been professionally rectified prior to treatment.
The guarantee covers both interior and boot areas, as well as air spaces within the cabin that are accessible to ozone circulation.
3. What is Not Covered
The guarantee does not cover: Any new odours or recontamination occurring after the initial treatment (e.g. new smoking, further spills, pet transport, damp ingress, or other introduced sources). Odours emanating from inaccessible or sealed areas such as seat foam cores, headlining insulation, underfloor cavities, or HVAC systems that cannot be reached by ozone. Situations where no identifiable source remains and the perceived odour is subjective (human sensitivity to residual scent varies). Vehicles that have undergone significant interior changes or re-trimming after the original treatment. Odours caused by chemical off-gassing (e.g. new plastics, adhesives, or cleaning agents) which are not organic in nature.
4. Our Process
Each odour removal treatment is carried out using a combination of: Deep-cleaning and extraction (as required). Drying and ventilation of the cabin and materials. Controlled ozone generation to neutralise airborne and surface-bound organic molecules. Post-treatment airing and inspection by a Definition Detailing technician. Customers are encouraged to attend vehicle handover to verify satisfaction before completion is recorded.
5. Making a Claim
If you believe the original odour has returned: Contact your nearest Definition Detailing branch or franchisee. We will arrange an inspection to confirm whether the odour relates to the original source. If confirmed, we will re-treat the vehicle free of charge using ozone and any required cleaning methods. Re-treatments must be booked during standard operating hours and are subject to availability. Proof of ownership or the original treatment record may be required.
6. Duration and Transferability
This guarantee remains valid for the lifetime of your ownership of the vehicle.
It is non-transferable and automatically terminates upon sale, transfer, or disposal of the vehicle.
7. Limit of Liability
Definition Detailing’s obligation under this guarantee is limited strictly to the re-treatment of the affected vehicle.
We are not liable for: Any financial loss, refund, or compensation. Secondary odour sources, staining, or damage unrelated to the original contamination. Any indirect, consequential, or incidental costs (including vehicle downtime or inconvenience). Definition Detailing’s determination as to whether an odour qualifies for re-treatment is final.
8. Additional Notes
Ozone treatment effectiveness depends on vehicle condition, air circulation, and temperature at the time of service. Vehicles must remain sealed during treatment to ensure proper ozone concentration. Customers should not re-enter the vehicle until instructed by staff, as ozone exposure can be harmful prior to dissipation. Re-treatments will use the same or improved ozone processes; method selection is at our discretion. This guarantee is provided as a goodwill gesture and demonstration of confidence in our process. It does not affect your statutory rights under UK law.
Cancellation Policy
In Brief:
At Definition Detailing, we understand that sometimes plans change. We always do our best to be flexible, but as a small business with a full diary, short-notice cancellations can have a big impact on our team and franchisees.
To keep things fair to both our customers and our technicians, the following cancellation policy applies to all bookings, regardless of how they are made:
Cancellations made more than 7 days before the booking: No charge.
Cancellations made within 7 days of the booking: 50% of the total booking value will be charged.
Cancellations made within 24 hours of the booking (or no-shows): 100% of the total booking value will be charged.
If a deposit has been taken, it will be non-refundable but deducted from any cancellation fee due.
Any waiver or reduction of these charges is entirely at the discretion of Definition Detailing Limited or the appointed franchisee.
If we ever have to cancel a booking - for example, due to severe weather, illness, or operational reasons - you won’t be charged, and we’ll always do our best to rearrange your appointment at a convenient time.
Thank you for your understanding and support - policies like this help us protect our technicians’ time and continue providing a premium service.
Formal Version:
Prepared For:
Definition Detailing Limited
and its appointed Franchisees
Prepared by:
Benjamin Davenport-Lewis
Head of Legal
Definition Detailing Limited
bd-lewis@definition-detailing.co.uk
RegisteredOffice:
Office 51, 33 Great George Street, Leeds
West Yorkshire LS1 3AJ
Version 2.3
Effective 1 March 2025
1. Scope of Application
This Cancellation Policy applies to all mobile valeting and detailing services provided by Definition Detailing Limited and its appointed franchisees (“the Company”), including but not limited to maintenance valets, deep cleans, paint correction, ceramic coatings, odour removal, and all other vehicle cleaning and detailing services (“the Services”).
2. Customer Cancellations
2.1. The Customer may cancel a booking by providing written or verbal notice to the Company or relevant franchisee.
2.2. Where a booking is cancelled:
a) More than seven (7) calendar days before the scheduled Service — no cancellation fee shall apply.
b) Within seven (7) calendar days of the scheduled Service — the Customer shall be liable for fifty percent (50%) of the total booking value.
c) Within twenty-four (24) hours of the scheduled Service or where the Customer fails to attend or make the vehicle available (“no-show”) — the Customer shall be liable for one hundred percent (100%) of the total booking value.
3. Deposits
3.1. The Company may, at its sole discretion, require a deposit at the time of booking.
3.2. Any deposit taken is non-refundable, save where the Company elects to cancel the Service under clause 5.
3.3. Any deposit paid shall be offset against any cancellation fee due under clause 2.
4. Rescheduling and Discretion
4.1. Any request to reschedule a booking shall be treated as a cancellation and re-booking unless otherwise agreed by the Company.
4.2. The Company reserves the right, at its absolute discretion, to waive or reduce any cancellation fee on a case-by-case basis.
5. Cancellations by the Company
5.1. If the Company is unable to perform the Service due to operational, safety, or weather-related reasons, no cancellation fee shall be payable by the Customer.
5.2. The Company will make reasonable efforts to rearrange the booking at a mutually convenient time.
6. Payment of Cancellation Fees
6.1. Where a cancellation fee becomes payable, the Company may issue an invoice for the relevant amount, due within seven (7) days of issue.
6.2. Failure to pay such invoice may result in the suspension of future bookings and, where necessary, recovery action.
7. Application Across Booking Channels
This policy applies equally to all bookings, whether made directly with the Company, through a franchisee, via the Company’s website, social media, or any third-party platform.
8. General Provisions
The Company reserves the right to amend this Cancellation Policy at any time without prior notice. The version in force at the time of booking shall apply.
Cancellation Policy
In Brief:
At Definition Detailing, we understand that sometimes plans change. We always do our best to be flexible, but as a small business with a full diary, short-notice cancellations can have a big impact on our team and franchisees.
To keep things fair to both our customers and our technicians, the following cancellation policy applies to all bookings, regardless of how they are made:
Cancellations made more than 7 days before the booking: No charge.
Cancellations made within 7 days of the booking: 50% of the total booking value will be charged.
Cancellations made within 24 hours of the booking (or no-shows): 100% of the total booking value will be charged.
If a deposit has been taken, it will be non-refundable but deducted from any cancellation fee due.
Any waiver or reduction of these charges is entirely at the discretion of Definition Detailing Limited or the appointed franchisee.
If we ever have to cancel a booking - for example, due to severe weather, illness, or operational reasons - you won’t be charged, and we’ll always do our best to rearrange your appointment at a convenient time.
Thank you for your understanding and support - policies like this help us protect our technicians’ time and continue providing a premium service.
Formal Version:
Prepared For:
Definition Detailing Limited
and its appointed Franchisees
Prepared by:
Benjamin Davenport-Lewis
Head of Legal
Definition Detailing Limited
bd-lewis@definition-detailing.co.uk
RegisteredOffice:
Office 51, 33 Great George Street, Leeds
West Yorkshire LS1 3AJ
Version 2.3
Effective 1 March 2025
1. Scope of Application
This Cancellation Policy applies to all mobile valeting and detailing services provided by Definition Detailing Limited and its appointed franchisees (“the Company”), including but not limited to maintenance valets, deep cleans, paint correction, ceramic coatings, odour removal, and all other vehicle cleaning and detailing services (“the Services”).
2. Customer Cancellations
2.1. The Customer may cancel a booking by providing written or verbal notice to the Company or relevant franchisee.
2.2. Where a booking is cancelled:
a) More than seven (7) calendar days before the scheduled Service — no cancellation fee shall apply.
b) Within seven (7) calendar days of the scheduled Service — the Customer shall be liable for fifty percent (50%) of the total booking value.
c) Within twenty-four (24) hours of the scheduled Service or where the Customer fails to attend or make the vehicle available (“no-show”) — the Customer shall be liable for one hundred percent (100%) of the total booking value.
3. Deposits
3.1. The Company may, at its sole discretion, require a deposit at the time of booking.
3.2. Any deposit taken is non-refundable, save where the Company elects to cancel the Service under clause 5.
3.3. Any deposit paid shall be offset against any cancellation fee due under clause 2.
4. Rescheduling and Discretion
4.1. Any request to reschedule a booking shall be treated as a cancellation and re-booking unless otherwise agreed by the Company.
4.2. The Company reserves the right, at its absolute discretion, to waive or reduce any cancellation fee on a case-by-case basis.
5. Cancellations by the Company
5.1. If the Company is unable to perform the Service due to operational, safety, or weather-related reasons, no cancellation fee shall be payable by the Customer.
5.2. The Company will make reasonable efforts to rearrange the booking at a mutually convenient time.
6. Payment of Cancellation Fees
6.1. Where a cancellation fee becomes payable, the Company may issue an invoice for the relevant amount, due within seven (7) days of issue.
6.2. Failure to pay such invoice may result in the suspension of future bookings and, where necessary, recovery action.
7. Application Across Booking Channels
This policy applies equally to all bookings, whether made directly with the Company, through a franchisee, via the Company’s website, social media, or any third-party platform.
8. General Provisions
The Company reserves the right to amend this Cancellation Policy at any time without prior notice. The version in force at the time of booking shall apply.
