Prepared for:
Definition Detailing Limited
‍and its appointed Franchisees

‍Prepared by:
Benjamin Davenport-Lewis
Head of Legal
Definition Detailing Limited
bd-lewis@definition-detailing.co.uk

‍RegisteredOffice:
Office 51, 33 Great George Street, Leeds
West Yorkshire LS1 3AJ
‍Version 4.1
Effective 1 November 2025     

‍Table of Contents
Introduction and Application
Definitions and Interpretation
Scope of Agreement
Bookings and Formation of Contract
Charges and Payment Terms
Lien, Retention and Right of Sale
Cancellations and Rescheduling
Performance of the Services
Customer Obligations and Warranties
Condition Disclosure and Latent Defects
Liability and Insurance
Independent Determination of Disputes
Force Majeure and Weather Conditions
Evidence and Record Keeping
Public Statements and Reputation Management
Data Protection and Privacy
Assignment and Sub-Contracting
Intellectual Property and Confidential Information
Governing Law and Jurisdiction
Miscellaneous  nd General Provisions
    Schedule 1 – Definitions
    Schedule 2 – Interpretation Rules
    Version Control and Accessibility Notice

‍1.Introduction and Application
‍1.1 These Terms and Conditions(“Terms”) constitute the entire agreement governing all valeting, detailing,cleaning, and related automotive services (“Services”) provided by Definition Detailing Limited and its authorised franchisees (collectively referred to as“Definition Detailing”, “we”, “us”, or “our”) to any individual or business customer (“Customer”, “you”, “your”).
1.2 Definition Detailing Limited(Company No. 15675727) is the owner of the Definition Detailing brand and franchise system. Each franchisee (“Franchisee”) is a separate legal entity licensed to trade under the Definition Detailing name and standards. References herein to Definition Detailing Limited shall, unless the context otherwise requires, include its Franchisees; all rights, protections and limitations granted to Definition Detailing Limited apply equally to each Franchisee.
1.3 No variation of these Terms shall be effective unless expressly agreed in writing by a director of Definition Detailing Limited.
1.4 These Terms prevail over any other terms proposed by the Customer or implied by trade, custom or course ofdealing.1.5 By placing a Booking or permitting the performance of Services, the Customer acknowledges acceptance of these Terms in full.
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‍2. Definitions and Interpretation
‍2.1 The definitions set out in Schedule 1 apply to these Terms.2.2 The rules of interpretation contained in Schedule 2 apply to the construction of these Terms.

‍3.Scope of Agreement
‍3.1 These Terms constitute a master agreement for the provision of Services and apply to every Booking unless specific specialist terms are issued for particular work (such as ceramic coatings, paint correction or odour removal). In the event of inconsistency,the specialist terms shall prevail.
3.2 Nothing in these Terms creates any partnership or agency relationship between Definition Detailing Limited and the Customer beyond the supply of the Services.
3.3 Definition Detailing Limited retains overriding authority to interpret these Terms and to issue binding guidance to its Franchisees regarding their application. In the event of any ambiguity or dispute as to meaning, Definition Detailing Limited’s interpretation shall prevail subject only to mandatory provisions of law.

‍4.Bookings and Formation of Contract
‍4.1 A Booking shall be deemed accepted once confirmed by email, text message or other written acknowledgement from Definition Detailing Limited or a Franchisee.
4.2 All quotations are valid for seven (7) days unless withdrawn sooner and constitute invitations to treat only.
4.3 Deposits and advance payments are non-refundable and shall be applied towards the final invoice.
4.4 Where Definition Detailing Limited processes payment on behalf of a Franchisee, it does so as the Franchisee’s agent. Receipt by Definition Detailing Limited constitutes receipt by the Franchisee.
4.5 The Agreement commences upon acceptance of the Booking and terminates upon payment in full and completion of the Services subject to Clauses 6 and 11.

‍5.Charges and Payment Terms
‍5.1 The Charges for the Services shall be those set out at the time of Booking or as otherwise confirmed in writing.
5.2 Unless expressly stated otherwise, Charges include VAT where applicable.
5.3 Full payment is due oncompletion of the Services unless credit terms have been agreed in writing.Payment not received within seven (7) days shall attract a late payment charge of fifteen pounds (£15) per day or five percent (5%) of the total booking value, whichever is greater, until cleared funds are received.
5.4 The Customer shall make allpayments without set-off or counterclaim.
5.5 Definition Detailing Limited may suspend or cancel further Bookings until arrears are cleared.
5.6 The Customer shall indemnify Definition Detailing Limited and any Franchisee against all reasonable costs(including legal fees and administrative expenses) incurred in recovering anysum due or enforcing these Terms.

‍6.Lien, Retention and Right of Sale
‍6.1 Definition Detailing Limited and its Franchisees shall have a contractual and possessory lien over the Vehicle and its keys for all sums due and owing whether under the current Agreement or any previous transaction.
6.2 Where payment is not made upon demand, we may retain possession of the Vehicle until all sums are paid in cleared funds. Storage fees shall accrue daily at the prevailing rate.
6.3 If the Customer fails to make payment within fourteen (14) days after written notice of intention to sell, we may sell the Vehicle by private treaty or public auction. We shall apply the net proceeds to the debt and account for any surplus to the Customer.
6.4 Exercise of these rights shall not prejudice any other remedy available to us at law.

‍7.Cancellations and Rescheduling
‍7.1 The Customer may cancel or reschedule a Booking by providing no less than seven (7) clear days’ notice. Cancellations within that period will incur a charge equal to fifty percent (50%) of the total booking value.
7.2 Cancellations within twenty-four (24) hours of the appointment time or failure to present the Vehicle shall be charged at one hundred percent (100 %) of the booking value.
7.3 If Definition Detailing Limited or a Franchisee must cancel due to illness, equipment failure, weather conditions or circumstances beyond reasonable control, the booking will be rescheduled without penalty.
7.4 Failure by the Customer to provide safe access, adequate parking, power or keys shall constitute a Customer cancellation and be charged in full.

‍8.Performance of the Services
‍8.1 The Services shall be performed with reasonable care and skill in accordance with industry practice.
8.2 Time shall not be of the essence for performance unless expressly stated in writing.
8.3 All appointments are subject to availability and may be rearranged where circumstances require.
8.4 Definition Detailing Limited reserves the right to refuse service where a Vehicle is unsafe, excessively soiled, or otherwise unsuitable for work.

‍9.Customer Obligations and Warranties
‍9.1 The Customer shall:
(a) provide accurate information concerning the Vehicle’s condition;
(b) remove all personal possessions and valuables before service;
(c) ensure that the Vehicle is roadworthy and mechanically sound;
(d) provide safe access and working conditions; and
(e) co-operate with all reasonable instructions of Definition Detailing.
9.2 We shall not be liable for any loss or damage to personal property left in the Vehicle.
9.3 If a Vehicle is materially more soiled than declared at booking, we may apply an additional charge to reflect extra time and materials required. If no agreement is reached on the revised price, the booking shall be cancelled, and the original fee remains payable.

‍10.Condition Disclosure and Latent Defects
‍10.1 The Customer acknowledges that certain defects, scratches, swirl marks or paint imperfections may become visible only after dirt or wax is removed and that such latent damage shall not be treated as damage caused by Definition Detailing.
10.2 No warranty, representation or undertaking is given that the Services or materials used are fit for any purpose beyond general vehicle cleaning and detailing.

‍11.Liability and Insurance
‍11.1 Neither Definition Detailing Limited nor any Franchisee shall be liable for loss or damage to a Vehicle or property unless such loss arises from our proven negligence.
11.2 Our aggregate liability shall not exceed £100,000 per incident and shall exclude indirect or consequential loss, loss of profit, goodwill or data.
11.3 Claims must be notified within seventy-two (72) hours of the Customer retaking possession of the Vehicle keys.
11.4 Where a claim is accepted under our insurance, the Customer shall pay the applicable policy excess as a condition of settlement.
11.5 The Customer bears the burden of proving that any loss was caused by our negligence.
11.6 Definition Detailing Limited and its Franchisees each carry appropriate public liability and motor trader insurance.

‍12. Independent Determination of Disputes
‍12.1 Any dispute concerning alleged damage shall be referred to Definition Detailing Limited’s nominated independent assessor or insurer, whose determination shall be final and binding.
12.2 Pending such determination,the Customer shall not withhold payment of any sum due.

‍13. Force Majeure and Weather Conditions
‍13.1 Neither party shall be liable for delay or failure to perform obligations arising from circumstances beyond reasonable control, including but not limited to severe weather, illness, mechanical breakdown, flood, fire, strike or acts of God.
13.2 In such circumstances the Customer’s booking shall be rescheduled to a mutually convenient date without penalty.
13.3 We accept no responsibility for re-contamination of the Vehicle after completion caused by rain, dust,environmental fall-out or road use.

‍14. Evidence and Record Keeping
‍14.1 Definition Detailing may take photographs or video footage of the Vehicle before, during and after the Services for insurance, training or marketing purposes. Registration plates and identifiable markings shall be obscured where practicable.
14.2 Such photographic or video records shall, in the absence of manifest error, constitute conclusive evidence of the Vehicle’s condition at the relevant time.
14.3 Electronic records maintained by Definition Detailing Limited shall constitute prima facie evidence of all communications and transactions between the parties.

‍15. Public Statements and Reputation Management
‍15.1 The Customer shall not publish or communicate any false, misleading or defamatory statement about Definition Detailing Limited, its Franchisees or their personnel.
15.2 During any bona fide dispute the Customer shall refrain from posting negative statements or reviews until the dispute is formally resolved.
15.3 If any statement is shown to be inaccurate or defamatory, the Customer shall remove or amend it upon written request. Nothing in this clause restricts lawful expression of honest opinion under the Defamation Act 2013.
15.4 Any breach of this clause constitutes a material breach entitling Definition Detailing Limited or the Franchisee to seek injunctive relief and damages including recovery of legal costs.

‍16.Data Protection and Privacy
‍16.1 Definition Detailing Limited acts as Data Controller for all Customer personal data collected through its central systems. Each Franchisee acts as Data Processor for thelimited purpose of performing the Services.
16.2 All personal data shall be processed in accordance with the UK GDPR and the Data Protection Act 2018.
16.3 Data collected may include the Customer’s name, address, contact details, vehicle registration,photographs and payment information. This data will be used only for providing Services, administration, compliance and marketing where consent has been obtained.
16.4 Personal data shall not be retained longer than necessary and shall be securely destroyed or anonymised once no longer required.
16.5 Customers have the right to request access, rectification or deletion of their data by writing to privacy@definition-detailing.co.uk or to the registered office address stated above.

‍17.Assignment and Sub-Contracting
‍17.1 Definition Detailing Limited and its Franchisees may assign, delegate or subcontract performance of any Services without the Customer’s consent, provided service quality is not materially diminished.
17.2 The Customer shall not assign or transfer any rights or obligations under these Terms without prior written consent.

‍18.Intellectual Property and Confidential Information
‍18.1 All intellectual property, trademarks,branding, methods, formulations, software, documentation and training materials remain the exclusive property of Definition Detailing Limited.
18.2 The Customer and Franchisees shall not copy, adapt, reproduce or exploit such materials for any purpose beyond the contracted Services.
18.3 Both parties shall keep confidential all information obtained in connection with the Services save as required by law.

‍19.Governing Law and Jurisdiction
‍19.1 These Terms and any non-contractual obligations arising out of them shall be governed exclusively by the laws of England and Wales to the exclusion of any conflict-of-laws principles.
19.2 The courts of England and Wales - specifically those within the Leeds circuit - shall have exclusive jurisdiction to settle any dispute.
19.3 Definition Detailing Limited and its Franchisees shall each be entitled to claim statutory interest on any judgment sum under section 17 of the Judgments Act 1838.

‍20. Miscellaneous and General Provisions
‍20.1 Time shall not be of the essence unless expressly agreed in writing.
20.2 All rights and remedies of Definition Detailing Limited are cumulative and not exclusive of any rights or remedies provided by law.
20.3 No failure or delay in exercising any right or remedy shall operate as a waiver of that right.
20.4 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.5 The Customer shall be liable for all reasonable enforcement costs, including legal fees, arising from any breach.
20.6 Nothing in these Terms shall confer rights on any person other than the parties in accordance with the Contracts (Rights of Third Parties) Act 1999.
20.7 These Terms constitute the entire agreement between the parties and supersede all prior negotiations or representations.
20.8 Definition Detailing Limited may amend these Terms from time to time. The version in force at the date of booking shall apply to that Service.
20.9 A copy of these Terms may be supplied in large-print or alternative format upon request.

‍Schedule 1 – Definitions
‍Agreement – the legally binding contract between the Customer and the Franchisee incorporating these Terms.
Booking – a confirmed request for Services made by any means.
Business Day – any day other than Saturday, Sunday or public holiday in England and Wales.
Charges – the total sum payable by the Customer including VAT and any surcharges.
Customer – the person or entity purchasing Services.
Franchisee – an independent operator licensed by Definition Detailing Limited.
Services – the valeting, detailing, cleaning, restoration or related work carried out under these Terms.
Vehicle – the car, van, motorcycle or other vehicle presented for Services.

‍Schedule 2 – Interpretation Rules
(a)  Headings are for convenience only and do not affect interpretation.
(b) Words importing the singular include the plural and vice versa.
(c) References to legislation include amendments and re-enactments.
(d) References to “writing” include email and electronic communication.
(e) Unless the context otherwise requires, “include” and “including” are deemed to mean “without limitation.”

‍Version Control and Accessibility Notice
‍Document: Definition Detailing Limited – Terms and Conditions of Service
Version: 4.1
Effective Date: 1 November 2025
Prepared in England for Definition Detailing Limited, Office 51, 33 GreatGeorge Street, Leeds, West Yorkshire LS1 3AJ.
A copy of this document is available electronically or in alternative accessible format upon request.